Questions, answered.
Setting up, paying, moving to a new computer or adding your team. If it is not here, we are one message away.
Getting started
Does it really work without internet?
Yes. BMan Stock is a desktop app with its own local database. Sales, stock changes and receipts all work offline; on Basic, Standard, Premium and Business your data syncs to the cloud once you reconnect.
Which computers can I install it on?
Windows 10 or later (64-bit) and Linux (Ubuntu 20.04+, Fedora 34+ or similar). A macOS build is on the way. You need about 4 GB of RAM and 500 MB of free space. Installers are under Downloads in your dashboard.
How do I activate the app?
Install the app, then sign in with the same account you use on this website. The first computer you sign in on becomes your home device. Activation needs internet once; after that the app works offline.
Plans and billing
How do I pay?
MTN MoMo, Airtel Money, bank transfer or card, all in RWF through Flutterwave. Monthly, 6-month and yearly billing are available.
What happens after the trial?
The 7-day trial gives you full Premium access with no card on file. Pick a plan to keep going; your data stays exactly where it is.
What if my subscription runs out?
The app stops working on your devices until the plan is renewed, but nothing is deleted. Renew from Subscription in your dashboard and carry on where you left off.
Can I change plans later?
Yes. Open Subscription in your dashboard and choose another plan or billing cycle whenever your business changes.
Devices and team
How many devices can I install on?
Basic covers 2 devices, Standard 5, Premium 10 and Business unlimited devices. Each device is registered to your account and can be released from your dashboard.
I replaced a computer. How do I move my licence?
Open Devices in your dashboard and release the old computer. That frees its slot, and you can sign in on the new one.
Can I add my cashiers?
Multi-user access comes with Basic, Standard, Premium and Business. You assign roles (admin, manager, cashier) and every action is recorded in the activity log.
Account and security
I forgot my password.
Choose "Forgot password" on the sign-in screen and enter your email. We send you a link to set a new one.
How do I turn on two-factor sign-in?
Go to Account in your dashboard. Under Security you can set up an authenticator app, turn on email codes, or both.
How do I reach a person?
Open a ticket from Support in your dashboard so the whole conversation stays in one place. You can also email support@bman.rw or call +250 781 121 117.
Still need help?
Reach the BMan team in Kigali whichever way suits you.